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WARRANTY
Residential Vinyl Window /
Door Warranty
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1. Subject to the
terms and conditions stated herein, the manufacturer warrants to
the Original Purchaser that under the conditions of normal use
and service, all window and/or patio door products, including
mechanical parts and insulated glass, will be free from the
following defects in material and workmanship for the lifetime
of the product:
a) Vinyl products will be free from blistering, peeling,
flaking, rotting or corrosion.
b) There will be no material obstruction of vision on
the internal surfaces of the insulated glass unit caused by
sealant failure of the insulated glass unit.
c) Component parts will be free from any and all
manufacturing defects.
In the event that the Original Purchaser experiences a problem
with respect to any of the defects set forth in Section 1a, b or
c above, a new replacement part will be provided upon receipt of
the original part or validation of the complaint. The
manufacturer reserves the right to require return of the
defective part(s).
2. The warranties described above cover only manufacturing
defects and do not include defects or damages caused by, or as
the result of, any of the following circumstances:
a) The improper installation or use of the product or
products by the Original Purchaser, his agents, assigns
or invitees.
b) The improper application or use of the product.
c) The occurrence of accidents, vandalism, fire, floods,
acts of God including, but not limited to, earthquakes
and hurricanes.
d) Any modification or alteration to the product.
e) The failure to perform reasonable and necessary
maintenance on the product or products.
f) The neglect, abuse, improper handling and/or improper
storage of the product.
g) Exposure of the product to excessive heat and/or cold
beyond naturally occurring conditions.
h) Stresses caused by building defects or settlement or
movement of the structure in which it was installed.
i) The application of harmful cleaning solutions or
products including, but not limited to, acetone, petroleum
products or abrasive compounds.
j) Misalignment of grilles/muntins of 1/8” or less from
appropriate position.
k) Slight fading and/or color variations caused by
normal aging or weathering.
l) Torn or ripped screens for any cause whatsoever.
m) The improper removal of any permanent warning or
identification labels from the product or products.
n) The rusting or corrosion of non-vinyl products or
components due to the close proximity to coastal areas
unless the product is composed of appropriate stainless
steel or other non-corrosive hardware.
o) Installation of the product or products outside of
the 48 contiguous United States.
p) Any inappropriate or unintended use or uses of the
product including, but not limited to, any commercial use.
3. With respect to insulated glass product, the above warranties
cover only manufacturing defects related to the insulated glass
unit and does not include defects or damages caused by, or as
the result of, the following circumstances:
a) Minor blemishes in the glass that do not
significantly impair the structure or vision through the glass
including
glass curvature.
b) Color variation or variations of the glass.
c) Glass breakage for any cause or any reason.
d) Subjection to stresses arising from glass surface
temperature differentials or caused by building settlement
or movement.
e) Condensation on the external surfaces of the window
and/or glass, which may occur as the natural result
of humidity and interior/external temperature
differentials.
f) The transportation or installation of the glass
product or products at altitudes in excess of 3,500 feet
above or below point of manufacture unless equipped with
capillary or breather tubes.
g) The very gradual, natural migration of inert gas
infills used in insulated glass units.
h) Improper application, alteration, modification, or
use of the insulated glass units, including the application
of aftermarket films.
4. For quality assurance purposes, all window and patio door
products should be inspected by the Original Purchaser prior to,
or at the time of installation or upon transfer of title to the
Original Occupant.
5. Commercial Applications - If the products are installed in a
building operated as a multi-family dwelling or used for
commercial purposes or rental properties such as schools, houses
of worship, apartment complexes, government owned structures,
office buildings, etc., then this Warranty will be limited to
ten (10) years on all materials and will not be transferable.
6. The warranties set forth above are expressly in lieu of all
other expressed warranties and of all other obligations or
liabilities on the manufacturer’s part. The manufacturer neither
assumes, nor authorizes any other person to assume for the
manufacturer, another liability in connection with the sale of
the product. The warranties as described herein are the
exclusive remedies for breach. There are no warranties that
extend beyond the description on the face of this document. The
manufacturer makes no warranty whatsoever with respect to
accessories or parts not supplied by the manufacturer.
7. The warranties cover materials only and the manufacturer does
not assume any expense or responsibility involved with the
removal and/or reinstallation of any replacement parts. The
manufacturer’s obligation under the warranties is expressly
limited to, at the manufacturer’s option, replacement or repair
of any defective part or component. The manufacturer reserves
the right to discontinue the model or models manufactured under
these warranties. Any discontinued parts or components may be
replaced with an equivalent part at the sole discretion of the
manufacturer. The manufacturer is not responsible for any color
variation in the replacement part or component. The manufacturer
is not responsible for any window which has been modified in any
manner to accommodate an alarm system which may be attached to
the product nor is it responsible for the reconnecting of the
window to the alarm system. The manufacturer reserves the right
to inspect any and all defects in the field. Field visitation(s)
may result in service charges for non-warranty site surveys.
8. Under no circumstances is the manufacturer liable for
consequential, exemplary or special damages including, but not
limited to, damage or loss of other property or equipment.
9. Some states do not allow limitations on how long an implied
warranty lasts and/or the exclusion or limitation of incidental
or consequential damages, so the above limitations may not apply
to you. These warranties give you specific legal rights and you
may also have other rights which vary from state to state.
10. ELIGIBILITY REQUIREMENTS: Enforceability of the warranties
set forth above are limited to the Original Purchaser. The term
“Original Purchaser” as used in the warranties means:
That individual, individuals or entity which took original title
to the premises or are the original occupants of the structure
in which the product was installed.
Any inquiry with respect to the product must be made in writing
and include the Original Purchaser’s name, address, date of
purchase, product information from the product label and daytime
as well as evening telephones numbers.
All claims and/or inquiries should be forwarded to the following
address:
Silver Line Windows
Attn: Warranty/Registration Department
P.O. Box 6029
North Brunswick, New Jersey 08902-6029
11. NON-TRANSFERABILITY: The warranties described above are
non-transferable and limited to the Original Purchaser as
described in Section 10 above.
12. If any part of the warranties described above are void or
unenforceable in any State of the United States, the remaining
portions will nonetheless continue in full force and effect.
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